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Terms and Conditions: Refund and Returns Policy

TERMS AND CONDITIONS:

Imagine Coaching Academy is a platform designed to make it easy for businesses and professionals to get professional coaching and online training courses to accelerate soft skills, equip teams, and grow relationships.

Please read the full terms, as they are the legally binding agreement. For your convenience, we are providing you with a summary of the terms in the most important sections.

If you opt for our affiliate program, we have specific conditions on how to use our marks; please respect them. If you contribute to our Support, forums, blogs, or other pages, we may use your contributions and may allow others to use them as well.

In any case, we offer no liability, both for our Software and Services, and the use of our website and Software is at your own risk. 

Lastly, when you use our websites and Services, we may collect some information. This is defined in our Privacy Policy.

Please note that neither this preamble nor the “In plain English” part of the Terms of Service may be used to interpret the meaning of this legal document.

And now for the legal part.

Terms of Service

Last Updated: July 2022

Accepting These Terms

IN PLAIN ENGLISH
We need you to agree to our terms to provide you with Services. We offer this service to almost anyone, but keep your passwords safe, and don’t let others use your credentials.

These Terms of Service govern your access to and use of our website and software, including any content, features, manuals, articles, designs, layout, templates, and services that reside in them. This Agreement alongside the specific policies for different products and services we offer is a part of the legal framework that governs the use of the Imagine Coaching Academy software and website.

“Services” means: (i) our website, including the online shop and marketplace; (ii) our forums; (iii) our support services; (iv) our update services; (v) our affiliation service; (vi) our Course Library; and (vii) any other service we add to our offering. The policy agreements that apply to you are only the ones applicable to your use; meaning that if you act as an affiliate, then the Affiliation Agreement shall apply to you; if you’re not an affiliate, the affiliation annex does not apply to you.“Software” means Imagine Coaching Academy.

If you do not understand and/or agree to these Terms, you should immediately exit the Services and cease making any use of the Services. 

Accounts and Eligibility Terms

IN PLAIN ENGLISH
Your Account Is Your Responsibility. You are responsible for what you, and others, do with your account. You are solely responsible for all actions performed in the Services with your credentials, including your username and password. Keeping your password safe is your sole responsibility.

If you have any reason to suspect that your account was compromised or that there was an unauthorized access to your account, you must immediately notify us, and we may work together to fix the issue.

  • It is our policy to have one account for the number of members according to the terms of the specific Subscription Plan you have purchased.
  • It is our policy to have one account for one person, and one person for one account.
  • You cannot hold more than one account, and you cannot allow others to access your account.
  • If you are a corporation (or using the account on behalf of a corporation), then you can allow access to your corporate account for one authorized employee on your behalf.
  • You hereby represent and acknowledge that, unless you have otherwise explicitly notified us, anyone accessing your corporate account is acting on your behalf having all required authorizations and consents, and that you remain responsible and liable for any act or omission in connection with such use as if they were yours, including any loss or damage which such use, act or omission may cause.

 

Account Ownership 

IN PLAIN ENGLISH
The account owner will be the one who has access to the e-mail address of the account created.

We will consider the owner of the account as the person or entity who has access to the e-mail address of the account created that we have in our records and not the person or entity who paid for the account. In case it is a corporate entity, then the corporate entity is specified on the registration page.

Having said that, we shall have the right to determine who is the owner of the account at our sole discretion in situations where we believe there is a special justification for such a determination.

Eligibility and Identification

IN PLAIN ENGLISH
Adults use our service. Don’t use our service if you are restricted from entering into any legal agreement.

When registering for the Services, we may authenticate your identity through different third-party services and may require additional identification.

The Services are intended for use by users at least eighteen (18) years old. If you register for our services, you hereby declare that you are eighteen (18) years old or older and undertake to monitor your account to ensure that no minor under that age have access to the Services.

Your Warranties

IN PLAIN ENGLISH
You’re not a terrorist, and you’re not reopening an account that we closed.

You represent and warrant to us that:

  • You have, and will have at all times, all rights, licenses, and consents required for your use of the Services.
  • You will comply with all applicable laws, rules, and regulations.
  • You are not located in, or a national or resident of any of the countries or entities referred to in any country or entity that is subject to a U.S. Government embargo. Nor are you in a country that has been designated by the U.S. Government as a “terrorist supporting” country and is not listed on any U.S. Government list of prohibited or restricted parties.
  • You were not previously prohibited by us from entering into an agreement with us nor was your account and/or use of the Services previously blocked, suspended, or terminated by us for any reason.

We Own the Imagine Coaching Academy Website and Services 

IN PLAIN ENGLISH
We own the Imagine Coaching Academy Website and Services. The Imagine Coaching Academy software is licensed under GPLv3. Our online store, forums, templates, and other content we provide you outside the scope of the software are ours.

While our Software is licensed under GPLv3, we own all Intellectual Property Rights relating to the Services. This applies, without limitation, to any underlying data, platforms, algorithms, technology, design, UI, any information, services, texts, files, charts, graphs, photos, sounds, videos, fonts, graphics, organization, structure, section assembly and arrangement thereof (including without limitation “look and feel”), features, and any modifications, enhancements and derivatives thereof and all other Intellectual Property Rights related thereto.

We also retain the ownership and full Intellectual Property Rights to the source code of the Imagine Coaching Academy.com website, apart from where we specifically use third-party software.

Please be advised that apart from where we specifically granted you a right to do so, all Intellectual Property Rights relating to the Services reside with us.

For the purpose of these Terms, “Intellectual Property Rights” means worldwide, whether registered or not (a) rights associated with works of authorship, designs, mask works and photography including copyrights; (b) trademarks, service marks, domain names, logos, trade names, trade dress, the right to publicity and goodwill rights; (c) patents, patent applications and industrial designs; (d) trade secrets; (e) rights analogous to those set forth herein and any other proprietary rights relating to intangible property; (f) divisions, continuations, renewals, reissues and extensions of the foregoing (as applicable) now existing or hereafter filed, issued, or acquired.

Feedback and Contributions

IN PLAIN ENGLISH
All contributions to Imagine Coaching Academy are under the GPLv3 License. If you offer us any feedback, we may use it, but you waive any intellectual property rights relating to it.

All contributions to our Software shall be made under the GPLv3 License and subject to our agreements. If you provide us with other feedback, relating to the Services or our website, such as usability issues, design suggestions, or any other suggestion relating to the Services, you acknowledge that (i) you own all rights, title, and interest in and to the feedback without any restriction; (ii) the feedback is not subject to any obligation of confidentiality; and (iii) we may be entitled to unrestricted use of the feedback for any purpose whatsoever, without compensation or credit to you or any other person. 

Acceptable Use Policy

IN PLAIN ENGLISH
Be fair and reasonable. Use our website and Services for your own use, and don’t abuse the Services.

This is a list of “don’ts” it is not exhaustive, and we may also find that other non-bona-fide activities constitute as non-acceptable use.

  • Don’t allow others to use your account or license, by means of sale, license, lease assign, transfer, pledge, or any other activity that may be considered as sharing or conveying ownership in your account.
  • Don’t copy or scrape our website, and don’t replicate its functionality. Meaning, don’t imitate our API calls to servers, don’t use an Iframe to reproduce our Services, and don’t use a subdomain to redirect to our website.
  • Don’t use our website or Services where it is prohibited by law; meaning, don’t use our Services in any state that is sanctioned by the US Export office or under Israeli law.
  • Don’t use our website or Services to conduct any illegal activity, or transmit any transmit or upload any viruses, spyware or other harmful, infringing, illegal, disruptive or destructive content or files.
  • Don’t scrape our website without our permission, don’t use automated tools to submit queries or posts, and don’t mine personal information from our website.
  • Don’t make extensive API or web calls in a manner that interrupts our hosting company or web server.
  • Don’t reverse engineer or decompile our website, or perform any activity that might reveal sensitive information.
  • Don’t try to guess usernames or passwords, or otherwise circumvent or attempt to penetrate or circumvent any technical restrictions or limitations in the Services or website.
  • Don’t resell our Services; meaning don’t offer others access to your product keys, or any other enabling methods, such as account credentials or activation codes.   Don’t directly call files from our servers in your themes or products.
  • Don’t remove our legal notices or names from the Services.

     

     

Abusive Customers

IN PLAIN ENGLISH
Behave respectively to our staff.

We believe that our customers have every right to be heard, understood and respected. Having said that, we also believe that our staff have every right to work in a safe environment, free from any abuse or harm caused by others. Therefore, we will not accept any abusive or aggressive behavior towards our staff. Abusive or aggressive behavior includes language (whether verbal or written) that may cause our staff to feel threatened or abused and may include threats, personal verbal abuse, derogatory remarks and rudeness. Unacceptable behavior as described above may cause us to decide to, by our sole discretion:

  • Terminate all direct contact with such customers.
  • Take any other action that we consider appropriate to the circumstances, including (but not limited to) termination of your subscription, banning you from our services, and any other action we deem necessary.
     

Disclaimer

IN PLAIN ENGLISH
We are not responsible for your use of our website and Services, and it is made at your own risk.

YOU AGREE THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR OWN RISK.

THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THESE SERVICES OR THE SERVER(S) THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. 

Limitation of Liability

IN PLAIN ENGLISH
The maximum damages you may receive from damages we caused is limited. Don’t sue us.

OUR LIABILITY TO YOU, AND TO THIRD PARTIES, UNDER THIS AGREEMENT AND FOR ANY CLAIM BASED ON ANY LEGAL THEORY, TORT, CONTRACT, OR OTHER THEORY OF LIABILITY, IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID US IN THE THIRTY DAYS PRIOR TO ANY DAMAGE OCCURRING.

UNDER NO CIRCUMSTANCES WHATSOEVER WILL WE OR OUR AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS, LICENSORS, SUBCONTRACTS AND SUPPLIERS, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES UNDER ANY LEGAL THEORY, WHETHER CONTRACT, TORT OR OTHERWISE FOR ANY DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL INCLUDING WITHOUT LIMITATION ANY LOST INCOME, DATA OR OTHER TANGIBLE OR INTANGIBLE LOSSES, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT RESULT FROM OR RELATE IN ANY MANNER WHATSOEVER TO YOUR USE OF THE SERVICES, OR TO ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, SECURITY BREACHES, OR ANY OTHER FAILURE TO PERFORM MADE BY US.

YOU SHALL ENSURE TO DISCLAIM ANY LIABILITY IN CONNECTION THEREWITH FROM US, INCLUDING WITHOUT LIMITATION, LIABILITY FOR ITS NON-ADHERENCE TO ANY SYSTEM, LACK OF UPDATES, OR ANY OTHER CLAIM RELATING TO DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification

IN PLAIN ENGLISH
If we get sued for something you did, it will be your responsibility to pay for it.

You agree to defend, indemnify and hold us and anyone on our behalf, including but not limited to, all of our owners, managers, officers, affiliates, employees, licensors and suppliers harmless against any losses, expenses, costs, claims, damages (including attorneys’ fees, expert fees’, and other costs of litigation) arising from, incurred as a result of, or in any manner related to: (i) any content you submit and/or (ii) any breach of these terms made by you. 

Amending These Terms

IN PLAIN ENGLISH
We may update these terms from time to time, but we will let you know.

We may update this document from time to time. No update shall have a retroactive effect.

When we update significant terms, we shall notify you via email.

If you continue to use our website and Services following such an update, you agree to be bound by the new terms.

If you believe that any amendment to the terms of service impairs your right to use purchased products or services in a manner that affects your business or rights materially, do let us know and we will either issue you a partial refund for the time period which you will not be able to utilize the service, or we will discuss a specific term to be applied to you. 

Third-Party Components

IN PLAIN ENGLISH
We may use third-party libraries in our website or Services, we’re not responsible for them.

The Services may contain parts provided by third parties and links to outside services and resources.

We do not screen, monitor, or control such content and services.
Any concerns regarding any such linked service or resource should be directed to such a particular service or resource provider.

If we provide outside links, then such links are provided only as an informational resource, simply as a service, and only for your convenience. We are not responsible or liable for such links or content.

All third-party components in the Software are subject to third-party license terms available at https://Imagine Coaching Academy.com (“Third-Party Components”).

Your right to use such Third-Party Components as part of, or in connection with the Software is subject to any applicable acknowledgments and license terms accompanying such Third-Party Components contained therein or related to that, as set forth herein.

If there is a conflict between the licensing terms of such Third-Party Components and these Terms, the licensing terms of the Third-Party Components shall prevail in connection with the related Third-Party Components.

You hereby agree to such terms associated with the Third-Party Components.

The Software is provided to you without any support for Third-Party Components, which are used with or in connection to the Software, whether installed on your server or otherwise, whether or not in source code. 

Advertising

IN PLAIN ENGLISH
We may display ads, we’re not responsible for them.

The Services may display ads. Nonetheless, We do not endorse or monitor any of these ads or their content, nor are we responsible for the foregoing, even if it seems affiliated with us. 

Termination

IN PLAIN ENGLISH
We may close your account, or terminate the Services. You must stop using the Services at termination.

We may terminate these Terms and/or suspend your right to access or use any portion or all of the Services immediately (including without limitation the right to receive support and update services), at our sole discretion without notice.

Upon termination, you shall immediately cease using the Services.

Any section which includes a representation or warranty shall continue to apply, including any covenant or obligation on your behalf to pay Fees.

We shall not be liable for any damage caused to you or any third party as a result of terminating these Terms or by suspending or otherwise limiting your use of the Services. 

General

IN PLAIN ENGLISH
All lawsuits are under Florida law and if any part of these terms is unenforceable, it does not affect other parts, we may transfer our rights and obligations under these terms, and you can’t file a class-action lawsuit against us.

Governing Law, Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to the principles of conflict of law therein. The parties consent to the exclusive jurisdiction of the courts of Broward County, Florida, USA. The application of the United Nations Convention of Contracts for the International Sale of Goods or other international laws is expressly excluded.

Notwithstanding the foregoing, in the event of a breach or threatened breach of any provision of these Terms by you, we could suffer significant and irreparable harm that could not be satisfactorily compensated in monetary terms and that the remedies at law available to us may otherwise be inadequate and we shall be entitled, in addition to any other remedies to which it may be entitled to under law or in equity, to the immediate ex parte issuance, without bond, of equitable relief, including without limitation, an injunctive relief, in any jurisdiction worldwide.

You hereby acknowledge and agree that We shall not be required to post a bond as a condition to obtaining or exercising any such remedies, and you hereby waive any such requirement or condition.

Enforceability

If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and if such provision is determined to be invalid or unenforceable nonetheless, the provision shall be deemed to be severable from the remainder of these Terms and shall not cause the invalidity or unenforceability of the remainder of these Terms.

Assignment

We may assign these Terms, in whole or in part, at its sole discretion. You are not entitled to assign or otherwise transfer the Terms, or any of your rights or obligations hereunder, to any third party without our prior written consent. Any unauthorized assignment will be void and of no force or effect; 

Entirety

These Terms are the entire agreement between you and us regarding the subject matter herein.

Our failure to enforce any rights granted hereunder or to take action against you in the event of any breach hereunder shall not be deemed a waiver as to subsequent enforcement of rights or subsequent actions in the event of future breaches.

All waivers must be in writing. Any waiver or failure to enforce any provision of these Terms on one occasion will not be deemed a waiver of any other provision or such provision on any other occasion;

Your failure to take any action against us over a term of one (1) year from any breach of these Terms shall be automatically deemed as a waiver. 

No Class-Action

YOU UNDERTAKE NOT TO ENGAGE IN ANY CLASS ACTION AGAINST THE COMPANY AND SOLELY TO CLAIM YOUR LOSSES PERSONALLY.

If you have any further questions or require further clarification, please contact us by sending an email to [email protected]

REFUND AND RETURNS POLICY

IN PLAIN ENGLISH

All sales are final unless stated explicitly on the product web page, online course web page, coaching program web page, or coach certification program web page at the time the payment was processed.

Online Courses: All sales are final. There are no refunds on any of our courses—online or offline—unless explicitly stated on our email promotions, online course web pages, or product web pages at the time the payment was processed.

Live Webinars: All sales are final. There are no refunds on any of our live webinars, whether streamed online by video or audio platforms. 

Digital Downloads: All sales are final. There are no refunds on any of our digital products such as, but not limited to, PDF downloads, audio products, templates, guides, and others unless explicitly stated on our email promotions or product web pages.

Coaching Programs: All sales are final unless explicitly stated on the products web page, coaching programs web page, coaching bundles web page, or any of our certification program's web pages.

For canceled one-to-one coaching programs or group coaching programs, an administrative fee will be collected before any refunds are processed.

Refunds requested in writing before the first session of the Coaching program will be given in full, less a $1,500.00 administrative refund or 15% of the published cost of the coaching program, whichever is greater.

After the Coaching program has started, any unused sessions will not be refunded but may be rescheduled for up to 6 months after the initial payment.

Coaching Certification Programs: All sales are final unless explicitly stated on the products web page, coaching certification programs web page, coaching certification bundles web page, or any of our coaching certification program's web pages.

For canceled coaching certification programs or group coaching certification programs, an administrative fee will be collected before any refunds are processed.

Refunds requested in writing before the first session of the Coaching Certification Program will be given in full, less a $1,500.00 administrative refund or 15% of the published cost of the coaching program, whichever is greater.

21-Day 100% Refund Promotions

At times we promote new and existing courses, products, and services to our clients to better serve them. For those explicitly promising a 21-day no-risk refund. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange of any kind.

Additional non-returnable items:

To be eligible for a physical return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For products purchased at third-party sites through our affiliate links or recommended links, you must deal directly with the third party to process your return. We are not responsible for third-party returns.

Several types of goods are exempt from being returned. 

  • Gift cards
  • Downloadable software products
  • T-shirts, Mugs, Caps

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 21 days after delivery

Refunds

About physical products only--books, Mugs, Caps--once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Sale items

Only regular priced items may be refunded if explicitly stated on web pages at the time of payment processing or stated on promotional emails. Sale items cannot be refunded.

Exchanges

We only replace physical items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 17701 NW 57th Ave, Miami, Florida 33055

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If you purchased through our website with a third-party, none of this applies. You must deal directly with the respective third party to return your items.

Shipping returns

To return your product, you should mail your product to the original shipping address unless otherwise specified through their website or ours.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Membership Plan

The Coaching Advantage 10-Week Online Group Coaching Program

  • 10 Professional 90-120 Minute Online Group Coaching Sessions (Valued at $50,000)
  • Master Classes: Delivered Live via ZOOM or On Demand (Valued at $15,000)
  • 1-Year Imagine Coaching Academy Membership (Valued at $3,564)
  • Time Maximization Online Self-Study Course + PDF Participant Guide (Valued at $4,997.00)
  • 10% Off The Life Plan Intensive (Valued at $2,500)
  • Bonus #1: Digital Download: Extraordinary Discipline Cheatsheet (Valued at $29)
  • Bonus #2: One Private 1:1 Coaching Session (Valued at $7,500)

   Total Value $83,590

   Just $15,000

$15,000.00

Extraordinary Discipline

Cheatsheet

Plan, start, and execute life better in less than 30 days

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